Write a few sentences to tell people about your store (the kind of products you sell, your mission, etc). You can also add images and videos to help tell your story and generate more interest in your shop.
To edit the content on this page, go to the Pages section of your Shopify admin.
We only refund or cancel items if they are defective, damaged or have missing parts for reasons due to our error.
Please read the blanket policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Discount Sale items:
Discount Sale items cannot be refunded, returned, exchanged or cancelled.
To return your product, you should mail your product to: Attn: BARRAGÁN, Ignacio Manuel Altamirano #87, col. San Rafael, del. Cuauhtémoc. Cp. 06470. CDMX, México.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on when we receive your product at our facility, where you live, and the shipping and delivery time of your replacement item may vary.
We are not responsible for international taxes or customs fees
We require all items that are being shipped back to us to have a trackable shipping service or the purchase of shipping insurance. Please email this information to: firstname.lastname@example.org
We do not guarantee that we will receive your returned item.
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. (email@example.com)
You can also track your order http://www.track-trace.com/post
Once your order has shipped from our storage, please directly contact your courier with any inquiries about the status of your package
BARRAGAN is not responsible for unexpected shipping delays, the time of delivery on international parcels it's per less 16 days in North America and 20 days on Europe and 22 days on Asia, caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please contact your courier with any inquiries about the status of your package.
If you have any questions about your order, please email firstname.lastname@example.org Monday-Saturday 11AM-6PM EST.
Failed Deliveries & Returned Packages
In the case that the courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, BARRAGAN is not responsible for payment of return shipping costs levied by the courier. Similarly, BARRAGAN is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Any question please send us an email email@example.com.