WE SHIP WORLDWIDE!
We offer FREE SHIPPING within Mexico on orders of $50.00 or more. Orders shipped within Mexico will be delivered in between 14-18 business days.
By default, all packages will be shipped via Mexican Post Regular Parcel. Once your order has been shipped, you will receive an email with a Mexican Post tracking number so that you can track the progress of your shipment. If you would prefer that an item be sent by another method of transportation (i.e. FedEx), please contact us prior to placing your order so that we can accommodate your request and charge accordingly for your special shipping needs.
All orders will be processed and shipped within 10 Days or less, of purchase from Monday to Friday, excluding Mexican national holidays. We know you want your package ASAP and we will do everything we can to ensure that it reaches your doorstep as quickly as possible. Please be aware of the fact that delivery times may vary due to circumstances beyond our control. We are not responsible for lost, stolen, damaged or delayed packages once a package has been passed over to a third-party delivery system (i.e. Mexican Post, FedEx, etc). Please note that we are unable to ship to PO boxes or APO/FPO addresses.
How Works Ems Priority Shipment?
If you have any questions about shipment, size measurements, stock available or anything else, please send us an email before purchase to email@example.com.
We only can make Returns or Exchanges:
We will not process returns or exchanges for the following:
-“White marks” on our all over print products.
-Products that have been worn, emit an odor, and/or are not in their original condition.
-Product(s) that were shipped to a not-current address provided by you.
-Products with variations in size measurements (if your actual product doesn't fit your actual size even if this is the right size from the order)
-Orders which have been delivered for longer than a 12-day period.
-Any items(s) returned that have not been approved by our team in advance.
We don't have Cancellations nor Refunds, unless one of the following cases occurs:
Please read the following blanket policy: Our policy lasts 12 days. If 12 days have gone by since the delivery date, unfortunately we can’t offer you a refund or cancellation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us).
-Items that are deemed as used will be shipped back to you at your expense
Please read the blanket policy above. We only replace items if you have received a size or item different from what was ordered. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org; once your exchange request has been approved, you will need to send your ship your item(s) to us at: Attn: BARRAGÁN, Ignacio Manuel Altamirano #87, col. San Rafael, del. Cuauhtémoc. Cp. 06470. CDMX, México.
We only refund or cancel items if they are defective, damaged or have missing parts for reasons due to our error.
Please read the blanket policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Discount Sale items:
Discount Sale items cannot be refunded, returned, exchanged or cancelled.
To return your product, you should mail your product to: Attn: BARRAGÁN, Ignacio Manuel Altamirano #87, col. San Rafael, del. Cuauhtémoc. Cp. 06470. CDMX, México.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on when we receive your product at our facility, where you live, and the shipping and delivery time of your replacement item may vary.
We are not responsible for international taxes or customs fees
We require all items that are being shipped back to us to have a trackable shipping service or the purchase of shipping insurance. Please email this information to: firstname.lastname@example.org
We do not guarantee that we will receive your returned item.
How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. (email@example.com)
You can also track your order http://www.track-trace.com/post
Once your order has shipped from our storage, please directly contact your courier with any inquiries about the status of your package
BARRAGAN is not responsible for unexpected shipping delays, the time of delivery on international parcels it's per less 16 days in North America and 20 days on Europe and 22 days on Asia, caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please contact your courier with any inquiries about the status of your package.
If you have any questions about your order, please email firstname.lastname@example.org Monday-Saturday 11AM-6PM EST.
Failed Deliveries & Returned Packages
In the case that the courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, BARRAGAN is not responsible for payment of return shipping costs levied by the courier. Similarly, BARRAGAN is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Any question please send us an email email@example.com.